FAQs

Orders are processed within 1–3 business days. During periods of high demand or holidays, processing times may be slightly longer, but we’ll always keep you informed if there are any significant delays.

Shipping costs depend on your location:

• UK: £3.50 standard shipping, or free on orders over £70
  
• European Union: £8.50 (calculated in your local currency at checkout)
  
• Rest of the World: Shipping costs are calculated in your local currency at checkout
  

All applicable shipping fees are clearly shown before you complete your purchase.

Delivery timeframes vary by region once your order has been dispatched:

• UK: 48-Hour Tracked delivery (2 business days)
  
• EU: 3–5 business days (FedEx Tracked)
  
• Rest of the World: 7–12 business days (Tracked)

Please note that delivery times are estimates and may vary depending on destination and customs clearance.

No. All international orders are shipped inclusive of duties, taxes, and import fees, so there are no additional charges on delivery.

Yes. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details, allowing you to follow your delivery every step of the way.

While we do our best to ensure timely delivery, delays can occasionally occur due to shipping carriers or customs processes. Once your order has shipped, we’re unable to control these delays, but our team is always happy to assist where possible.

If you have any questions about your order or shipping, please contact us via our Contact page or email hello@rhutehair.com, and a member of our team will be happy to help.

Yes, if your item is unused, unopened, and in its original packaging with seals intact. UK and EU customers have 28 days from delivery to start a return. To begin, visit our returns portal using the link in your order confirmation. Please note that return postage charges may apply depending on your reason for return — the portal will confirm this before you proceed. Opened or used personal care products cannot be returned for hygiene reasons unless faulty.

Start your return through our returns portal at https://start.atlast.co/rhute/. Enter your order number, select your return reason, and a returns label will be generated for you. If you have difficulty with the portal, email hello@rhutehair.com and we'll help.

Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days. Please note that it can take up to 30 days from receipt of the return for the full process to be completed, depending on your payment provider.